Terms & Conditions

This website is operated by Chelsea Rocks Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Chelsea Rocks Ltd. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your use of the Chelsea Rocks website is conditional the acceptance of all our terms and conditions listed below.

The website which these terms apply and for which we are responsible are www.chelsearocks.net / www.chelsearocks.eu / www.chelsearocks.de / www.chelsearocks.at / www.chelsearocks.co.uk

Please read the Terms of Sale (“Terms of Sale”) for the Chelsea Rocks Ltd online before ordering any products from our Website (“Product(s)”). If anything is unclear or you have any questions, please contact our Customer Services team or email us, assistance@chelsearocks.net for further guidance.

When you pay for your item(s) at check-out, you will see that there is a check box entitled, “Complete Purchase and Pay” at the Order Confirmation section of the website. If you click on this box this means that you agree and accept our Terms of Sale. All diamonds sold on our site are Laboratory Grown Diamonds and not geologically created.

 

SECTION 1: COMPANY INFORMATION

Chelsea Rocks Ltd. is registered in the Austrian company register is Vienna with the 495739d.

Our correspondence address and registered address in Austria is Chelsea Rocks Ltd., Tuchlauben 7a A-1010, VIENNA, AUSTRIA, EUROPE. You may contact us by email at assistance@chelsearocks.net or by phone on 00 44 (0) 207 199 89 41. (Please note: THIS ADDRESS DOES NOT ACCEPT RETURNS)

Chelsea Rocks Ltd. is also a company registered in England and Wales at Companies House. Our registered office in the UK is Chelsea Rocks Ltd., UK: Fletcher Thompson, Kings Court, 3 Willie Snaith Rd, Newmarket, CB8 7SG, UNITED KINGDOM. Our registered number with Company House is 11401746. (Please note: THIS ADDRESS DOES NOT ACCEPT RETURNS). Telephone: 00 44 207 199 8941.

  

SECTION 2: ONLINE STORE TERMS

To purchase from the Chelsea Rocks online store you must be over 18 years of age and a resident of the European Union / UK. If you require shipping to outside the EU area please contact us at assistance@chelsearocks.net with your shipping details and we will be happy to help.

  

HOW YOUR CONTRACT WITH US IS FORMED

Orders are submitted via the Website in the following way:

  • Once you are ready to make a purchase, click on ‘add to Shopping Bag’ to add the Product you wish to purchase to your Shopping Bag. Then proceed by clicking ‘proceed to purchase’ to log into our secure servers to complete your Order.
  • If this is your first purchase on the Website you will have the option at the end of the payment process to create an account with us using your email address and you will also be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. We hold a secure password file to enable you to request a reminder, should it be forgotten on future transactions. You will then be asked to input your address. The address that you register with must be the address that the card statement is sent to, however you can use a different delivery address.
  • If you have already registered with us you may enter your sign in details to access your account.
  • You must select your preferred method of delivery (if any delivery charges are payable these will then be added to the amount you will be charged and you will be able to review these charges before you place your Order), confirm your address and input your payment details. You may check and correct any input errors in your Order up until the point at which you submit your Order by clicking on the 'Complete Purchase and Pay' button. -It is your responsibility to ensure that your Order is correct before submitting it to us. If you have any problems with your Order, please call us on 00 44 207 199 89 41
  • We will then send you a confirmatory email to acknowledge that we have received your Order. This is sent out automatically by us to the email address you register with us. Please note that this does not mean that your Order has been accepted. Your Order constitutes an offer by you to buy the Product(s) at the price set out in the Order.
  • All Orders are subject to acceptance by us. We are not obliged to accept your Order and may, at our discretion, decline to accept your Order. You do, however, acknowledge that by clicking on the 'Confirm Purchase and Pay' button, you enter into an obligation to pay for the Product(s) in the event your Order is accepted by us.
  • After sending you the acknowledgment email we will check to make sure we are able to fulfil your Order. Where we accept your Order, we will confirm such Order by sending you a second email ("Dispatch Email") confirming your Order, confirming dispatch of the Product(s) to the delivery address you have requested and giving you estimated timescales for delivery. This is sent out automatically by us to the email address you register with us. At this point we will process the payment details you have given to us to take payment for your Order.
  • By sending you the Dispatch Email and thereby confirming and accepting your Order, the Contract between us ("Contract") is formed. After entering into the Contract, we will be under a legal duty to supply you with Products that are in conformity with the Contract.
  • The Contract will relate only to those Product(s) whose dispatch has been confirmed in the Dispatch Email. We will not be obliged to supply any other Product(s) which may have formed part of your Order until the dispatch of such Products has been confirmed in a separate Dispatch Email.
  • You should check the confirmation and the Dispatch Email for accuracy and let us know immediately if there are any errors. Your Order will be accepted by us when we send the second email to you confirming your Order and dispatch of the Product(s) and at this point the contract between us (“Contract”) is formed. After entering into the Contract, we will be under a legal duty to supply you with Products that are in conformity with the Contract.
  • If there are any problems with your Order, you will be contacted by a representative from

 

SECTION 3: PRICE AND PAYMENT

Prices and delivery costs are liable to change at any time, but changes will not affect Orders which we have already confirmed in a Dispatch Email.

Prices are checked regularly. However, if we find the price has changed or that there has been a pricing error when we receive your Order we will contact you and ask if you wish to proceed at the correct price. If you confirm that you do wish to proceed, please remember that we will still not be under an obligation to supply the Product(s) until we have sent you the Dispatch Email confirming your Order.

The prices for the Products indicated on our Website at checkout include all taxes, including VAT (BTW/TVA), which may be payable in respect of the Product(s) but excludes the delivery costs and other possible costs that might be due which will be automatically added to the total amount due when you view your items in your Shopping Bag.

All payments must be made at the time of dispatch of the Product(s) to you. Payment for all Product(s) must be by credit or debit card. We accept payment with Visa, MasterCard, American Express and Maestro cards, Shop Pay, Apple Pay, Google Pay, Amazon Pay and Pay Pal.

If we are unable to accept your Order for any reason then we will, at our option, either reject your debit or credit card or refund any money paid by you in respect of that Order.

We will not dispatch the Product(s) until we receive payment in full. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

For payment by card, all credit and debit cardholders may be subject to authorisation and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result.

By providing the relevant information to us, you specifically authorise us to transmit or to obtain information about you from third parties from time to time, including but not limited to your name, address, telephone number, debit or credit card details or credit reports, to authenticate your identity and delivery address for the Product(s), validate your payment card and obtain authorisations for your payments for Product(s).

  

DELIVERY, TITLE AND RISK

We aim to deliver Product(s) to you, to the delivery address you have requested in your Order within the time set out in our Dispatch Email but we cannot give an exact delivery date.

If we have not delivered the Product(s) within 30 days of the Contract or any other date that we have agreed with you then you may cancel the Contract and we will refund any money paid by you.

Ownership and risk of the Product(s) will pass to you on delivery.

 

DAMAGED OR DEFECTIVE PRODUCT(S)

Subject to any specific warranties we offer in relation to particular Product(s), or those which are implied by law, such as the legal guarantee of conformity for products , we do not offer any warranty or guarantee on our Product(s).

You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return to our Customer Service Centre, at no cost to you. If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any delivery charges you paid, provided that you have not worn or used and damaged the Product(s). If you would prefer repair or replacement of the Product(s) please contact us and we will replace the item at no extra charge to you where this is reasonably practicable. In addition we will either refund the cost of the return of the item to us by you or send you a prepaid parcel which you can use to return the damaged or defective item to us. Nothing in this section affects your legal rights.

  

PRODUCT INFORMATION

Whilst we have taken reasonable steps to depict Product(s) as accurately as possible through the photographs and other images featured on the Website, some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item. Additionally the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.

  

LIMITATION OF LIABILITY

These Terms of Sale do not exclude our liability (if any) to you for:

  • personal injury or death resulting from our negligence;
  • fraud or fraudulent misrepresentation;
  • for any matter which it would be illegal for us to exclude or to attempt to exclude our liability.

 

YOUR RIGHT TO CANCEL

Subject to this, in no event shall we be liable to you for any business losses and we shall only be liable to you for losses which you suffer as a result of a breach of these Terms of Sale by us. Our liability for losses you suffer as a result of us breaching these Terms of Sale is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaching these Terms of Sale. Losses are foreseeable where they could be contemplated by you and us at the time your Order is accepted by us. 

We are not responsible for any delay in, or failure of, performance of our obligations under any Contract arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

Please note that nothing contained in these Terms of Sale in any way affects your statutory rights.

Subject to the terms and conditions detailed herein, if you are a consumer (i.e., you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the Contract and receive a refund from us including any associated shipping fees that you have paid (we will not refund you any shipping fees paid by Chelsea Rocks).

  

NON-RETURNABLE PRODUCTS 

Save for Products that are damaged or faulty upon delivery, or Products that are delivered incorrectly, Chelsea Rocks will not accept for return personalised, engraved or customized Products, fragrances, or other merchandise that is specified as non-returnable at the time of purchase. Due to health and safety regulations, we are unable to return or refund any earrings. 

 

GIFT RECIPIENTS

Gift recipients are entitled to a non-refundable merchandise exchange or may request that a refund is made to the purchaser of the Product(s). To exchange your gift selection or request that a refund is made to the purchaser please follow the instructions included with your package.

 

NOTICE OF CANCELLATION 

To cancel the Contract, you must clearly inform us of your intention to do so, preferably in writing:

 

TIMING & INSTRUCTIONS FOR RETURNS

If you choose to cancel the Contract, then you must return the Product(s) to us in accordance with the instructions included in your package, which will contain instructions for the printing of a complimentary shipping label to return the Product(s).

You must return the Product(s) to us within 30 days of purchase or within 14 days after providing notice of cancellation, in the same saleable condition in which you receive them. If you do not return the Product(s) within 30 days of purchase or 14 days of cancellation (whichever occurs first), and in accordance with the return instructions included with the Product(s), we reserve the right to collect the Product(s) from you at your cost.

You must ensure that you take reasonable care of the Product(s) while they are in your possession. If you fail to comply with this obligation, we reserve the right to deduct the cost of any deterioration, up to the price(s) of the Product(s), from the refund to which you are otherwise entitled.

If you ship the Product(s) at your own cost, then we advise you to ensure the Product(s) are adequately insured during the return journey.

 

REFUNDS

So long as the Product(s) are returned in accordance with the terms hereof, we will refund the price of the Product(s) in full (subject to any deduction we are entitled to make due to your use or damage of the Product(s)) together with the cost of standard delivery, if paid at the time of purchase. All refunds will be issued to the original form of tender within 14 days when:

  • Products have not been delivered to you at the delivery address you have requested within 30 days of your Contract;
  • We send you confirmation by email that your Order has been cancelled; or
  • We have received the Product(s) you have returned to us in a timely manner as detailed herein, or if earlier, from the day on which we receive evidence that you have returned the Products to us in a timely manner.

 

 Additional Information of which you need to be aware

We may not necessarily keep a copy of these Terms of Sale and your Order. We advise you to print a copy of them for your information in the future. You can download a pdf version of these Terms of Sale by clicking here. 

These Terms of Sale and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract. The Contract and all communications between us will be conducted in the English language.

The formation, existence, construction, performance, validity and all aspects whatsoever of these Terms of Sale or of any term of these Terms of Sale will be governed by the law of England and Wales.

The English and Welsh courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms of Sale or use of the Website.

If any provision of these Terms of Sale is found to be invalid or unenforceable by a court, it will be deleted from the rest of these Terms of Sale which shall remain unaffected.

No delay or failure by us to exercise any powers, rights or remedies under these Terms of Sale will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies prevent any other or further exercise of them.

A person who is not a party to a contract governing the Terms of Sale between you and us is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999 except where these Terms of Sale expressly provide for such rights.

All notices given by you to us must be given in writing to the address set out at the beginning of these Terms of Sale. We may give you notice at either the email or postal address you provide to us when placing an Order.

 

LABORATORY GROWN DIAMOND CERTIFICATES

When you order jewellery with Chelsea Rocks, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are detailed documents created by diamond grading experts at one of two highly respected diamond laboratories - making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report be included with each returned lab-grown diamond. If you do not include the diamond grading report with your return, you will be charged a replacement fee of 250 Euros per missing report.

 

COMPARISON PURCHASING

To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a jewelry item, please contact one of our Diamond and Jewelry Consultants at assistance@chelsearocks.eu we would be happy to help you make your choice.

 

SITE CONTENT

The Site and all content and other materials, including, without limitation, the Chelsea Rocks® logo, and all designs, text, graphics, pictures, selection, coordination, 'look and feel', information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the "Site Materials") are the proprietary property of Chelsea Rocks® or its licensors or users and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

 

TRADEMARKS

Chelsea Rocks, Chelsea Rocks Ltd., Chelsea Rocks Laboratory Grown Diamonds, Chelsea Rocks – Let the Love Grow ® logos, and any other product or service name or slogan contained in our Site are trademarks of Chelsea Rocks® and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Chelsea Rocks® or the applicable trademark holder. You may not use any metatags or any other "hidden text" utilizing "Chelsea Rocks®" or any other name, trademark or product or service name of Chelsea Rocks® without our prior written permission. All other trademarks, registered trademarks, product names and Chelsea Rocks® names or logos mentioned in our Site are the property of their respective owners.

 

USE OF SITE

You are granted a personal, limited, non-sublicensable license to access and use our Site and electronically copy, (except where prohibited without a license) and print to hard copy portions of our Site Materials for your informational, non-commercial and personal use only. Such license is subject to these Terms and Conditions and does not include: (a) any resale or commercial use of our Site or the Site Materials therein; (b) the collection and use of any product listings, pictures or descriptions for commercial purposes; (c) the distribution, public performance or public display of any Site Materials, (d) modifying or otherwise making any derivative uses of our Site and the Site Materials, or any portion thereof; (e) use of any automated means to access, monitor or interact with any portion of our Site, including through data mining, robots, spiders, scraping, or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of our Site, the Site Materials or any information contained therein, except as expressly permitted on our Site; (g) cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimizes, covers, or frames or inhibits the full display of our Site; (h) use our web sites in any way which interferes with the normal operation of our sites; or (i) any use of our Site or the Site Materials other than for its intended purpose. Any use of our Site or the Site Materials other than as specifically authorized herein, without the prior written permission of Chelsea Rocks®, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms and Conditions shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise. This license is revocable at any time.

 

INFRINGER POLICY

In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, Chelsea Rocks® has adopted a policy of terminating and barring, in appropriate circumstances and at Chelsea Rocks® sole discretion, site users or account holders who are deemed to be repeat infringers. Chelsea Rocks® may also at its sole discretion limit access to this site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

 

THIRD PARTY CONSENT

Chelsea Rocks® may provide links to Web pages and content of third parties ('Third Party Content') as a service to those interested in this information. Chelsea Rocks® does not monitor or have any control over any Third Party Content or third party Sites. Chelsea Rocks® does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. Chelsea Rocks® does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.

 

INDEMNIFICATION

You agree to defend, indemnify and hold harmless Chelsea Rocks®, its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related to any Content you post, store or otherwise transmit on or through our Site or your use of or inability to use our Site, including without limitation any actual or threatened suit, demand or claim made against Chelsea Rocks® and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Content, your conduct, your violation of these Terms and Conditions or your violation of the rights of any third party.

 

SEVERABILITY

If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

 

CONTACT INFORMATION 

Questions about the Terms of Service should be sent to us at assistance@chelsearocks.eu